Home Technology How to Troubleshoot Issues with Arlo App

How to Troubleshoot Issues with Arlo App

How to Troubleshoot Issues with Arlo App
Arlo setup app

Are you getting Arlo app not working issue? If so, then you will not able to log in to it and get the instructions to set up Arlo. Yes, that’s true! Logging in to Arlo is very important to get Arlo setup instructions (in case your Arlo is not configured). There can be a number of reasons behind getting the issue. But, you don’t have to sweat over it because we are right on your back. In this post, we will provide you with a number of fixes following which troubleshooting the issue will be as fun as playing Jump-Rope and Double Dutch for you. So, let’s get started..

What Causes Arlo App Not Working Issue?

  • Poor internet connection

  • Request timed-out error

  • Outdated operating system (OS)

  • Incorrect version of the Arlo app

  • The app got out-of-date

Now that you are well aware of the causes behind getting “Arlo app not working” issue, continue reading for fixes to troubleshoot the issue with the app.

Fixed: Arlo App Not Working

Fix 1: Update the Device

First things first, ensure that the device you are using to access the Arlo app is up-to-date. For instance, if you have an Apple device, the iOS version must be 11 or higher. And, if you are using the Arlo setup app on an Android device, the version on it supposed to be 5.0 or more than this. Prior to using the app, you must keep this point into consideration. At least it (the device) must meet its minimum requirement, right? Well, then only you will be able to make the most out of the app.

After applying this fix, can we hope that you are able to access the Arlo setup app If not, then try the next hack in line.

Fix 2: Check Your Internet Connection

In case you are getting issues while accessing the Arlo app, then you have to ensure that you have fast and good internet connectivity. Bear in mind, poor internet connection is one of the biggest causes behind getting “Arlo app not working” issue. If you experience ups and downs in your internet connection, contact your internet service provider regarding the same and request him to fix the internet-related issue for you as soon as possible.

After getting the poor internet connectivity issues fixed from the end of your ISP, can you now access the Arlo app. If not, then it could be due to connectivity issues.

Fix 3: Check the Arlo-Router Connectivity

Your Arlo app may act weird if your Arlo device is not connected to your existing router. For fixing it, ensure that your host router and Arlo are connected in a proper way and placed in close proximity.

Pro Tip: Update the firmware of your host router prior to connecting it to your Arlo. This tip is highly relatable to the issue. How? Updating the firmware of router ensures high-speed internet connection. And, if you don’t have the same, you will have issues while accessing the app and connecting your Arlo device with it. This point we have already mentioned above.

Fix 4: Update Your Arlo App

It seems your Arlo app has become outdated and because of that it is not working for you. To get the issue fixed, we suggest you update the Arlo app right away. On the off chance that updating the Arlo app doesn’t help you fix the issue, then:

  • Uninstall the Arlo app

  • Restart your device

  • And, once you are done, download the correct version of the Arlo app again

  • Install the Arlo app

  • Create an account and log in to it

  • Link your Arlo device to the app and see if you are able to access it or not. Yes, linking the Arlo camera with the App is important.

What happened? None of the fixes listed above help you fix Arlo app not working issue? If your answer is a big yes, then rather than banging your head against the wall, it is better to opt for better solution. Did you agree with us? If so, then consider resetting your Arlo device back to factory default values.

Note: The process of resetting Arlo will also uninstall the Arlo app. It means, you have to download it again.

Once you are done resetting your Arlo, configure it from scratch, install the Arlo app, and see if this time you are able to access it or not.

End Note

Our post on how to troubleshoot “Arlo app not working” issue ends here. Here’s to hope that this post proved helpful to you in a bigger way and you are now making the most out of your Arlo app.


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